Track damages & expenses. Submit stronger claims.
Log incidents, attach photos and receipts, and auto-generate an itemized report with policy references. Submit to Airbnb’s Resolution Center in minutes.
- Photos added
- Receipts attached
- Itemized costs
- Guest messages
Summary
Mock UI — product in active development
How it works
Three steps to get reimbursed
Built around what gets host claims approved.
Log Incident
Capture photos, add notes, itemize costs and time.
Auto-Generate Report
We itemize costs, attach evidence, and cite policy for you.
Submit & Track
Send to the Resolution Center and monitor follow-ups.
Evidence checklist
Document every incident and expense with confidence
We guide you to collect exactly what Airbnb’s Resolution Center expects.
Incident photos/videos
Clear angles and room context
Damaged item details
What, brand/model, replacement cost
Receipts & invoices
Cleaning, repair, replacements
Time & labor
Hours worked and hourly rate
Guest communication
Messages, acknowledgements, timestamps
Booking details
Reservation ID, dates, listing info
Sample report
What we prepare for your Resolution Center request
Clear incident summary, evidence references, and itemized costs reviewers look for.
Subject: Damage & expense claim — Reservation #[REDACTED]
Hello Airbnb Support,
I am submitting a claim for guest-caused damage and related expenses. On 2024‑05‑12, the cleaner documented broken glassware and a stained rug. Photos (A1–A4) show the incident and room context; chat messages (C1) confirm guest acknowledgement.
Evidence: A1–A4 (photos), B1 (receipt — professional cleaning), B2 (replacement rug invoice), C1 (messages).
Itemized costs: Cleaning $85, Replacement rug $120, Host time (1.0 hr @ $25) = $25. Total: $230.
Policy reference: Airbnb Damage & Claims policy [refs] allows reimbursement for documented guest damage and related costs.
Requested outcome: Reimbursement of $230.
Thank you for reviewing.
Timeline
What to expect
Most host claims move within 5–14 days.
Day 0
Log incident, upload photos & receipts
Days 1–3
Compile itemized report + policy refs
Days 5–14
Submit via Resolution Center + follow-ups
Decision
Outcome + reimbursement timeline
FAQ
Answers for hosts
Can guests see I used GetSnapClaim?
No. You submit via Airbnb’s Resolution Center as usual. We prepare the report and language for you.
What if I don't have perfect photos?
Upload what you have. We flag gaps and suggest angles or context to strengthen the case.
How long does a host claim take?
Most host claims move within 5–14 days depending on guest response and Airbnb review volume.
Does this work outside the US?
Yes. We focus on policy-backed submissions that apply across Airbnb regions.
What expenses can I include?
Documented damages, cleaning, replacements, professional services, and reasonable host time with itemized rates.
Why hosts choose us
Turn chaos into clean, reimbursable claims
Save time, avoid back-and-forth, and get paid faster.
- ✅ Guests disputing obvious damage
- ✅ Claims rejected for missing proof
- ✅ Receipts scattered across apps
- ✅ Hours lost formatting submissions
Trusted by early hosts in 3 countries
Join the waitlist and be first to try it.
US
UK
AU